This week was all about customer service and loving your customers. My whole professional career has been sales, account management, marketing, and customer service. After serving a mission for two years, it came naturally to meet new people and start building a relationship of trust. Although it's fun to meet new people the ultimate goal is to create loyal customers like we learned about this week. Loyal customers are long term customers. Loyal customers are profitable customers. Loyal customers are friends. Would you love to go to work everyday and be surrounded by friends, and interact with with customers that are friends? How would you treat your friends? We should treat our customers like friends! We should love them!
This week for my business, I finally was able to meet with Jayson. He is starting a nursery in my hometown. The challenge with his business is that it isn't up and running yet. So for his website we were able to sit down and talk about a good outline that he'd like to see. He decided that he would not like to have a running inventory so we are going to have types of products that will be available. There will also be a prompt to "contact us" so that potential clients have a way to reach out and submit requests on product they would like for him to carry. His web-domain was purchased and I've published it. He is so excited that he can pull up his website and that it is also mobile friendly. Actually, what he really like was the fact that I linked his website to his Facebook page. He's very active on Facebook and I'm sure this will be a great addition!
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